Privacy Policy

Our commitment to safeguarding your personal data

We place the highest priority on the security and confidentiality of every piece of information you share with us. This policy outlines in detail the practices we follow to manage data gathered during your visits to our website, mobile applications, or any other services we operate. Every step of collection, storage, and disclosure strictly follows the principles described here, ensuring responsible handling that meets all relevant standards and regulations.

Personal information we collect

When you register or interact with our platform, we may gather a range of essential details. These include your full name, email address, gaming preferences, date of birth, country of citizenship, physical address, identification number, government-issued photo ID, location data, device specifications, and your IP address. We use these details solely to create a tailored and enjoyable experience while fully respecting your privacy rights at every stage.

Methods of data collection

Information is collected primarily during account registration, through direct communications with our support team, and via your normal activity on the website. Each interaction is logged securely to maintain a reliable environment that meets your expectations and keeps your account protected.

Purposes of data collection

The data we gather serves several clear and legitimate purposes. It enables us to complete required identity checks and KYC compliance, manage your subscriptions to marketing materials, process your membership on the site or any subdomains, continuously improve our services, and strengthen account security. We also rely on it to verify identities, keep your profile accurate, enhance your overall user experience on the website or by phone, deliver relevant promotional offers, generate anonymous statistical insights, respond to your questions or requests, meet legal, contractual, and regulatory obligations, address any suspected unlawful activity, and handle legal claims or job applications where necessary.

Consequences of not providing required information

If you decide not to share certain necessary details, we may be unable to grant you full access to our services or to respond effectively to your inquiries. This requirement exists only to protect the quality, security, and integrity of the experience we provide to all our players.

Your consent and rights regarding your data

By using our website, creating a player account, or voluntarily providing personal information, you explicitly consent to its collection, processing, and possible disclosure under the terms set out in this policy. You also have the right to request deletion of your data once it is no longer legally required for us to keep it. Such requests can be submitted easily by email and will be handled promptly, while we remain mindful of any legal obligations that might require us to retain specific records for a longer period.

We regularly review and update our privacy practices to ensure the best possible protection for your information while continuing to offer a high-quality service. This policy demonstrates our strong dedication to transparency and to respecting your privacy throughout your time with Dracula Casino. Should you have any further questions or need clarification on any aspect, our support team is always available to assist you.